TripsMeridian CollegeBA728 · Recovery

Disruption · BA728 · LHR → GVA

Recovery workflow

Review the operational impact and choose a recovery option for the Meridian College group.

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Passengers affected

42

Elements require action

3

Elements require notification

2

Activity likely missed

1

Itinerary timeline

Pick a mitigation plan for each affected leg.

  1. Flight

    BA728 · London → Geneva

    Delayed
    11:0512:40+1h 35m LATE

    Delayed 1h 50m — weather regulation at GVA

    Arrival slips 1h 50m. Every downstream item in the itinerary is affected.

    Mitigation options

    Recommended£0

    Hold on BA728 and monitor

    Retain current booking; keep 42 pax together.

    • No re-ticketing required
    • Monitor for further slip every 20 min
    • Trigger downstream recovery in parallel
    Effort Low
    Alternative£4,620

    Rebook full group to BA730

    Later flight, arriving 14:20. Requires airline group approval.

    • 9+ public seats, group availability pending
    • Same arrival airport
    • Coach & activity still need to shift
    Effort Medium

  2. Ground transport

    Geneva coach transfer

    Delayed
    11:4513:15+1h 30m LATE

    Original pickup missed by ~1h — coach idle fee accruing

    Coach will arrive before the group. Rebook the slot or absorb the idle time.

    Mitigation options

    Recommended£120 idle fee

    Reschedule coach pickup to 13:15

    Same operator, same coach, same driver — pushed 1h 30m.

    • Driver already on standby at GVA
    • No cancellation charge
    • Confirm within 60 min to hold slot
    Effort Low
    Alternative£860

    Release coach, book taxis on arrival

    Skip coach idle fee — use pre-arranged taxi fleet.

    • Faster on arrival — no coach wait
    • Less comfortable for 42 pax + luggage
    • Requires activation of taxi vendor contract
    Effort Medium

  3. Accommodation

    Hôtel Edelweiss check-in

    Minor impact
    13:3015:00+1h 30m LATE

    Late check-in; lunch service missed

    Rooms and dinner unaffected. Lunch will be missed unless hotel agrees a hold.

    Mitigation options

    Recommended£0

    Notify hotel & convert lunch to late set menu

    Hold a cold set menu on arrival; no additional charge negotiated.

    • Preserves budget — no lunch penalty
    • Trades tonight's dinner cover count for held lunch
    • Notify by 12:00 CET
    Effort Low

  4. Equipment

    Ski equipment collection — Intersport Verbier

    Cancel/replace
    14:30next day 08:30+18h LATE

    Group cannot reach shop before it closes

    Fitting slot will be missed. Move to next morning or arrange late collection.

    Mitigation options

    Recommended£0

    Move ski equipment collection to the following morning

    Shop is holding 08:30 slot free of charge; day-1 lessons unaffected.

    • Confirmed by shop manager over WhatsApp
    • No fee within 24h reschedule window
    • Group breakfasts pushed to 07:30
    Effort Low
    Alternative£240

    Arrange late collection tonight (19:00)

    Shop opens after-hours for the group — service fee applies.

    • Group can ski day 1 as planned
    • Cuts into welcome dinner window
    • Requires 2 staff members present
    Effort Medium

  5. Activity

    Welcome activity — Mountain torchlight walk

    Cancel/replace
    16:30cancelledCANCELLED

    Group will not arrive in time; provider notified

    Activity cannot run — replace with an in-hotel alternative to keep group morale.

    Mitigation options

    Recommended£360 net

    Swap for hotel-hosted fondue evening

    Hotel absorbs staff cost; provider issues credit note.

    • Full credit from activity provider
    • Hotel confirms 42-cover fondue with 3h notice
    • Same-price experience for the group
    Effort Medium

  6. Communications

    School coordinator update

    Update required
    —as soon as plan approved

    Mr Hollis needs a confirmed recovery plan

    Coordinator + parent broadcast must go out once the recovery plan is locked.

    Mitigation options

    Recommended£0

    Send consolidated update after plan approval

    One combined message covering flight, transfer, hotel, ski, activity.

    • Reduces parent inbound queries
    • Includes revised timings and single point of contact
    • Ready to send from the review screen
    Effort Low

  7. Meals

    Hotel welcome dinner

    Unaffected
    19:30Unaffected — no changes required

    Downstream item is safe; no action required.

Financial impact0/6 decided

Plan cost

£0

If handled late

£17,100

42 pax × £300 + supplier fees

Acting now

£4,500

6 decisions pending

Est. savings

£12,600

Margin protected on this trip

Select mitigation plans above to see the running financial impact.

Financial mitigation

Resolutions Cuppa recommends to recover cost across the affected itinerary.

Total exposure

£17,720

Recoverable

£16,530

Residual net cost

£1,190

Airline compensationClaim

File EU261 delay claim on behalf of the group

Auto-draft claim for 42 pax at €250 each once arrival delay is confirmed ≥3h.

Exposure

£10,500

Recoverable

£10,500

Confidence

High

Cuppa pre-fills passenger manifest and boarding evidence from BA728 booking.

Ground transportCredit

Convert coach idle time to a shortened return charter

Reuse the same operator's slot for the day-6 return; waive today's late-pickup fee.

Exposure

£420

Recoverable

£310

Confidence

High

Operator (Alpine Coaches) has a standing rebook clause with Cuppa agencies.

HotelWaiver

Push lunch service to a late set menu (no charge)

Notify Hôtel Edelweiss now — waive missed-lunch charge in exchange for confirmed dinner covers.

Exposure

£680

Recoverable

£680

Confidence

Medium

Hotel has waived similar charges twice for Meridian College; relationship strong.

RentalWaiver

Move ski hire to next morning at no rebooking fee

Confirm 08:30 collection tomorrow with SkiSet — first-day lesson unaffected.

Exposure

£240

Recoverable

£240

Confidence

High

SkiSet policy: same-booking date shift is free within 24h.

ActivityCredit

Swap welcome activity for hotel-hosted alternative

Request activity provider credit-note; hotel to cover fondue evening at cost.

Exposure

£1,260

Recoverable

£900

Confidence

Medium

£360 residual exposure; net cost of alternative absorbed into hotel package.

InsuranceInsurance

Trigger group travel insurance disruption cover

Submit disruption claim if Option 2 (BA730 rebook) is approved — covers fare uplift.

Exposure

£4,620

Recoverable

£3,900

Confidence

Medium

Policy covers up to £4,000 rebooking uplift per group event.

Select a recovery option to continue.